Virtual Care Toolkit

Patients,  health professionals  and digital teams are  collaborating  to create new or adapt existing  virtual  care  encounters  between  health professionals  and their  patients  amidst  the COVID-19 pandemic. To assist organizations in the development of key elements to provide safe and reliable virtual care encounters (VCE), Accreditation Canada (AC)  and  Health Standards Organization (HSO) have  created this complimentary toolkit. VCE can  be defined as  an  interaction and/or  document exchange through  video  conferencing, email  and/or  phone that is provided  within  a secure digital environment.  

This document  reflects  actionable  criteria  found  in  the HSO83001 Virtual Health Standard  and is  meant to  support virtual care encounters  during the COVID-19 pandemic.  This toolkit does not replace any jurisdictional legislation or regulatory requirements.