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Virtual Care Toolkit

Virtual Care Toolkit

$0.00 CAD $50.00 CAD

Health Standards Organization (HSO) and Accreditation Canada are providing complimentary access to a selection of resources to fight COVID-19. 

Patients,  health professionals  and digital teams are  collaborating  to create new or adapt existing  virtual  care  encounters  between  health professionals  and their  patients  amidst  the COVID-19 pandemic. To assist organizations in the development of key elements to provide safe and reliable virtual care encounters (VCE), Accreditation Canada (AC)  and  Health Standards Organization (HSO) have  created this complimentary toolkit. VCE can  be defined as  an  interaction and/or  document exchange through  video  conferencing, email  and/or  phone that is provided  within  a secure digital environment.  

This document  reflects  actionable  criteria  found  in  the HSO83001 Virtual Health Standard  and is  meant to  support virtual care encounters  during the COVID-19 pandemic.  This toolkit does not replace any jurisdictional legislation or regulatory requirements.  

If you are part of an assessment program (such as Qmentum) with Accreditation Canada, NIAZ, IQG or IQMH, your assessment body will provide you with new assessment standards prior to those standards being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

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