Virtual Care Toolkit
Patients, health professionals and digital teams are collaborating to create new or adapt existing virtual care encounters between health professionals and their patients amidst the COVID-19 pandemic. To assist organizations in the development of key elements to provide safe and reliable virtual care encounters (VCE), Accreditation Canada (AC) and Health Standards Organization (HSO) have created this complimentary toolkit. VCE can be defined as an interaction and/or document exchange through video conferencing, email and/or phone that is provided within a secure digital environment.
This document reflects actionable criteria found in the HSO83001 Virtual Health Standard and is meant to support virtual care encounters during the COVID-19 pandemic. This toolkit does not replace any jurisdictional legislation or regulatory requirements.