Using Tracers for Quality Improvement - Virtual Session

Overview

Tracer capacity building session: includes an overview of tracers and details the process of conducting tracers within your organization.

This 3-session capacity-building virtual session provides participants with an overview of tracers and details the process of conducting tracers to drive quality improvement within your organization.

The session provides participants with a robust step-by-step approach to planning and conducting their own tracers and is intended for participants who want to:

• Assess compliance with accreditation standards
• Identify strengths and opportunities for improvement in priority areas
• Conduct mock surveys in their organization to prepare staff for the accreditation on-site survey

Accreditation Canada is committed to providing accessible, quality services. Should you require special accommodations, please contact us by email at educa@accreditation.ca or by telephone at 613-738-3800 ext. 309.

Learning Objectives

By the end of theses session, participants will be able to:

• Describe the rationale and purpose of the tracer approach
• Plan a tracer to assess consistency, quality and safety of care, services and processes
• Develop effective question lines
• Conduct tracers through role playing to assess the quality of processes and care in different environments
• Maximize interaction during tracers through using effective communication approaches and techniques
• Analyze and report tracer observations and results
• Take actions on opportunities for improvement

Facilitator

Audience

This session is intended for 25-30 participants: Accreditation Coordinators and team members, Directors, Managers, Physicians, Patient Advisory teams, and Staff members.