The Art of Investigating Non-Conformities

* Early bird price applies up to one month before each session start date. Subject to change without notice.

A six-hour seminar, offered in three parts on the art of conducting an effective, non-punitive process for the investigation of non-conformities. The class will provide a single fundamental approach for responding to safety incidents, complaints, patient occurrences/near misses, proficiency testing discordant findings, and accreditation findings. The goal is to ensure the process is systematic and consistent, and ultimately leads to improvements and mitigation of risk.

Six-hour seminar offered in three parts.

September 4, 11, 18 (2025)

Location: Virtual using MS Teams (1:00–3:00 p.m. EST)