No Blame Incident Investigation eLearning

Learn how to investigate incidents fairly and systematically to support staff, strengthen systems, and improve patient safety.

By the end of this course, learners will be able to:

• Describe the principles of incident management and the management of non-conformities.
• Apply a structured process to investigate incidents and non-conformities.
• Explain cause analysis concepts, terminology, and guiding principles.
• Assess the relationship between non-conformities, cause analysis, and risk management.
• Distinguish between system, knowledge, and behavioural causes of incidents.
• Develop corrective actions and evaluate their effectiveness over time.
• Conduct investigations related to accreditation findings.
• Integrate investigation, cause analysis, corrective action, and risk management within a single quality improvement process.

Cost: $300 for two years of access