Long-Term Care Services

Purpose
The standard provides:

• Residents, families, and/or caregivers with information about what they can expect from a high-quality and safe Long-Term Care (LTC) home and a description of their roles and responsibilities regarding how they may be partners in their care,
• A focus on resident-centred care through shared decision making and individualized care planning,
• Information and guidance for the protection of the physical and psychological security of residents in a LTC organization,
• Content on preventing, addressing and reporting abuse and neglect of residents,
• Content on preventing and managing residents’ responsive behaviours,
• Content on the safe use of minimal restraints,
• LTC providers with guidance on how to ensure high-quality and safe care in their organization, and
• External assessment bodies with measurable requirements to guide continuous quality improvement.

Applicability
This standard is intended for use by organizations that provide accommodation, high levels of care, 24-hour nursing care, meals, and housekeeping, along with social and recreational activities for their residents.