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This standard specifies the responsibilities and functions of management and leaders of health and social services organizations, to enable the delivery of safe and quality care.

The standard provides:

  • Organizations with the required responsibilities of organizational management and leaders to provide safe and quality care
  • Policy makers with a guide on best practices in organizational leadership to help promote consistency across their jurisdictions
  • Clients and families with information about what they can expect from organizations in their community, and how they can engage with the leadership of the organization
  • External assessment bodies with measurable requirements to include in assessment programs

This standard is intended to be used by health and social services organizations across the continuum of care to support an integrated approach within and outside the organization.

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